Before your order is shipped, our staff will personally inspect your item/s and carefully pick and pack your purchase to ensure it leaves and is delivered in its original condition.
In the event that your goods are not in a satisfactory condition please contact us at firstname.lastname@example.org or phone us on 0421549999 or 0416177876.
Upon receiving your purchase you will find enclosed:
- Purchase receipt.
We offer a 7 day exchange/store credit period from the date you receive your purchases for any of the following;
- The size you ordered doesn’t fit
- The item received is faulty or damaged
- You received the incorrect style
- You received the incorrect size
- We do not exchange or offer credits for change of mind returns.
In the case that you need to return an item/s you will need to request an RA number (Returns Authorisation) from us, please email email@example.com and we will endeavour to attend to your inquiry within 48 hours. Returns will not be accepted or processed without an RA and unfortunately will be sent back to the customer.
The expense of postage for all returns will be at the customers own costs unless item is deemed faulty.
In the interest of hygiene we unfortunately do not offer exchange on pierced jewellery or swim wear unless the goods are deemed to be faulty by the manufacture.
When returning shoes, shoes must be returned unworn and in the original shoe box.
No returns or exchange on sunglasses, these items will be fully inspected before leaving store.
Your return will always be approved provided the following:
- You have been issued with a RA.
- Item/s is returned within the 7 days of receiving.
- Item/s must be returned with all tags attached and in original condition and packaging.
- Item/s has not been worn, soiled, washed, altered, or miss-handled in any shape of form.
Upon your return being satisfactory in the accordance with our returns guidelines you will be issued either an exchange or store credit which will be valid for six months from the date issued.
All sales items are final and cannot be returned or exchanged.
Please return item/s with RA to the below Address:
Hope & Hudson Boutique
68 Hudson's Rd, Spotswood